Which one actually turns your website visitors into customers? An honest, feature-by-feature look — and why Myra is a complete AI employee, not just a chatbot. Myra answers from your content, captures leads, books appointments and can voice-call your leads — one flat plan, no per-ticket or per-resolution meter.
Gorgias is excellent e-commerce support if you live in Shopify, but it bills per ticket plus a separate per-resolution AI fee and is support-first. Myra is the better choice for a small business that wants to capture, book and voice-call leads — on one flat price with no per-ticket meter.
Myra isn't a lighter version of Gorgias. It's a complete AI employee that runs the whole journey — from a visitor's first hello to a booked appointment.
Gorgias is the strongest Shopify-native support helpdesk. But it bills per ticket, charges for AI resolutions on top, and is built for support rather than turning visitors into customers. Here is an honest look.
Gorgias bills by ticket volume and adds a separate fee per AI resolution, so busy months and AI both raise the bill. Myra is one flat plan — no per-ticket or per-resolution metering.
Gorgias is a support helpdesk — it resolves tickets. Myra runs the visitor-to-customer journey: answer, capture leads, book appointments and call.
Gorgias Voice is agent-driven support phone billed per voice ticket. Myra includes outbound AI voice-calling of your qualified leads — no agent on the line.
An honest, feature-by-feature look. Both are capable tools — here's where they differ so you can decide what fits.
Gorgias is a mature, capable product with a broader toolset — there are things it does today that Myra doesn't (yet), and we're upfront about that.
But Myra is focused on the one thing that matters for a growing business — turning website visitors into customers — and doing it as one complete, simple flow: answer, capture, call, book.
So this comparison is honest about both: what we've nailed, what they've nailed, and where we're still building.
| Myra | Gorgias | |
|---|---|---|
| Pricing model | One flat, predictable plan — no per-conversation or per-resolution metering | Per-ticket tiers (e.g. Pro ~$360/mo for 2,000) + separate ~$0.90–$1.00 per AI resolution |
| Answers from your content | Trained on your website & docs — answers from your content | AI Agent resolves from your help center (paid per resolution) |
| Human handoff | Built-in shared inbox with clean handoff to your team | Yes — Shopify-native shared helpdesk (its core strength) |
| Lead capture & booking | Built in — captures leads and books appointments | Support-focused; no native lead capture / booking |
| Outbound AI voice-calls leads | Yes — can auto voice-call qualified leads (self-serve) | Gorgias Voice — agent support phone (per voice ticket), not AI outbound to leads |
| Setup | Minutes, no code | Moderate–complex; best with Shopify |
| Best for | Small businesses, solo founders & lean teams | Shopify / e-commerce support teams |
Gorgias offers Voice for agent-driven inbound and outbound support calls, billed per voice ticket. It is a human phone channel, not AI outbound calling. Myra automatically places AI voice calls to your qualified leads to follow up and book — no agent required.
Gorgias is a Shopify-native support helpdesk billed per ticket, with AI resolutions charged on top. Myra is a small-business AI employee — it answers from your content, captures leads, books and can voice-call leads — on one flat plan.
For an e-commerce brand deep in Shopify that needs order-aware support, Gorgias is outstanding. For a small business focused on turning visitors into booked customers without per-ticket bills, Myra is the better fit.
No — Gorgias has deeper e-commerce support and Shopify order tooling, and we are upfront about that. Myra focuses on capture, booking and voice for the visitor-to-customer journey.
For most small businesses, yes — Myra avoids per-ticket tiers and the separate per-resolution AI fee that make Gorgias hard to forecast. See our pricing page for current plans.
Answers, captures leads, books appointments and can call your leads. Live in minutes, one predictable price.
Start Free — It's EasyComparison based on publicly available information about Gorgias as of July 2026. Product features and pricing change often — please verify current details on Gorgias's own site. Myra is not affiliated with Gorgias.