Which one actually turns your website visitors into customers? An honest, feature-by-feature look — and why Myra is a complete AI employee, not just a chatbot. Myra answers, captures leads, books appointments and can voice-call your leads — no conversation caps, one flat price.
Smartsupp is a friendly, affordable chat tool for small European e-shops, but it caps conversations per tier, gates its AI to higher plans and has no voice at all. Myra is the better choice if you want un-capped AI that answers, captures, books and can voice-call leads — on one flat price.
Myra isn't a lighter version of Smartsupp. It's a complete AI employee that runs the whole journey — from a visitor's first hello to a booked appointment.
Smartsupp is a popular European live-chat tool for small e-shops, known for its free tier and visitor session recordings. Users tell us conversations are capped per tier, the Mira AI is limited to higher plans and there is no phone. Here is an honest look.
Smartsupp tiers meter your monthly conversations and push upgrades as you grow. Myra is one flat plan — the AI answers every visitor without a counter ticking.
Smartsupp reserves its Mira AI shopping assistant for higher tiers. Myra ships its full AI — grounded answers, capture, booking — in the flat plan.
Smartsupp has no phone or voice of any kind. Myra can automatically voice-call a hot lead to follow up and book the meeting.
An honest, feature-by-feature look. Both are capable tools — here's where they differ so you can decide what fits.
Smartsupp is a mature, capable product with a broader toolset — there are things it does today that Myra doesn't (yet), and we're upfront about that.
But Myra is focused on the one thing that matters for a growing business — turning website visitors into customers — and doing it as one complete, simple flow: answer, capture, call, book.
So this comparison is honest about both: what we've nailed, what they've nailed, and where we're still building.
| Myra | Smartsupp | |
|---|---|---|
| Pricing model | One flat, predictable plan — no per-conversation or per-resolution metering | Tiers metered by monthly conversations; AI gated to higher plans |
| Answers from your content | Trained on your website & docs — answers from your content | Mira AI — higher tiers only |
| Human handoff | Built-in shared inbox with clean handoff to your team | Yes (live chat) |
| Lead capture & booking | Built in — captures leads and books appointments | Basic lead capture |
| Outbound AI voice-calls leads | Yes — can auto voice-call qualified leads (self-serve) | No phone or voice at all |
| Setup | Minutes, no code | Quick |
| Best for | Small businesses, solo founders & lean teams | Small European e-shops |
Smartsupp offers no telephony or voice features. Myra includes outbound AI voice-calling: a qualified lead gets a real phone call from your AI employee — follow-up, objections, booking — not just a chat bubble.
Smartsupp is a chat-first tool with conversation-metered tiers and AI reserved for higher plans. Myra is a complete AI employee on one flat plan — it answers from your content without caps, captures leads, books appointments and can voice-call leads.
Smartsupp is a fine budget choice for a small e-shop that mainly wants live chat plus session recordings. If you want the AI to do the selling — answer, capture, call, book — Myra is the better fit.
Almost — Myra covers answering, capture, booking and voice in one flow. Smartsupp has visitor session recordings, which we do not offer, and we are upfront about that.
Smartsupp looks cheap at entry, but conversation caps and AI gating push growing shops upward. Myra is one flat plan with everything included, so the price does not climb with your traffic.
Answers, captures leads, books appointments and can call your leads. Live in minutes, one predictable price.
Start Free — It's EasyComparison based on publicly available information about Smartsupp as of July 2026. Product features and pricing change often — please verify current details on Smartsupp's own site. Myra is not affiliated with Smartsupp.